FAQS
I’m Here to Help
Discover some of the most common questions my clients have asked below. If you don’t manage to find the answers you’re looking for, please contact me and I’ll get back to you with more info as soon as I can.
WHAT AREAS DO YOU SERVICE?
Anywhere Virtually!
For In-Home Professional Organizing, I primarily service a 60-mile radius of Fremont, CA.
I am happy to discuss travel to other areas of the United States with you. Please email me to inquire. A quote with travel fees (as applicable) will be included in the invoice at time of booking.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Cash, Check or Zelle
HOW DO I BOOK AN APPOINTMENT?
Please email me at charlene@thekeystoneeffect.com or text 1-510-552-1266 to book an appointment.
I recommend a consultation to obtain more details about your project.
WHAT IS YOUR PAYMENT POLICY?
There is a 3 hour deposit due at the time of booking to hold your date. Your deposit will be transferred to your project's final invoice.
Full payment is due upon completion of project.
For packages (15 hours or more), 50% payment is due upon completion of the first session.
All research and travel time to acquire products will be accrued accordingly and invoiced.
WHAT IS THE CANCELLATION POLICY?
Cancellations must be before 48 hours in order to receive a 50% refund of your deposit.
No refunds will be accepted with less than 24 hours notice.
HOW LONG IS EACH KONMARI® TIDY SESSION?
Each session can last 30-minutes or 3-hours. It really depends on the amount of items you have and what package you invest in.
HOW DID YOU BECOME A KONMARI® CONSULTANT?
The first step is to read Marie Kondo’s books and fully tidy up your own home. The second step is to attend a Consultant Training Seminar. You can find more details about the process on KonMari.com
HOW ELSE CAN I FIND YOU?
The Keystone Effect LLC - Specializing in the KonMari Method®️ is a leading professional organizer in the Fremont, CA professional organizers directory on FindMyOrganizer.com.
I am a member of NAPO.
You can also find me on Instagram, Facebook, LinkedIn and Thumbtack!